Warranty

AVON PROTECTION SYSTEMS

ALL PRODUCTS WARRANTY

  1. Avon Protection Systems (being Avon Protection Systems, Inc., and Avon Polymer Products Limited) warrants to the Customer that on delivery and for the applicable period pursuant to the table provided in Exhibit A below (the “Warranty Period”) from the date of delivery, except where stated differently in the Contract (e.g. purchased extended warranty), the Goods will be free from defects in workmanship and materials when operated in accordance with applicable instructions and training, and will conform to Avon’s specifications, drawings and performance requirements incorporated in the Contract. Consumables, parts or accessories that have a limited shelf life or that are expended in normal use, such as filter cartridges and batteries, are not covered by this warranty.  Avon has and will transfer to the Customer ownership and good title to the Goods delivered, free of all liens, encumbrances, and rights of third parties (except those created by Avon).  THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ALL OTHER WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, ARISING BY LAW OR CUSTOM, INCLUDING IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE

  2. Unless otherwise specifically stated in the Contract, Avon does not warrant the Goods for their fitness for any particular purpose. Subject as expressly provided in these provisions, all warranties, conditions, or other terms implied by statute or common law are excluded to the fullest extent permitted by Law. Avon shall be under no liability in respect of any non-conformity or defect in the Goods:

    1. which arises from reasonable wear and tear, willful damage, use by unauthorized or inexperienced personnel, negligence, abnormal working conditions, failure to follow Avon’s instructions (whether oral or in writing), misuse, or alteration or repair of the Goods without Avon’s approval; or

    2. which is not notified to Avon promptly after such non-conformity or defect is discovered by or notified to the Customer.
  1. The Customer shall ensure that the Goods shall only be used in accordance with the instruction manuals, technical bulletins, and any training supplied by Avon or its authorized representative, together with any warning fitted to the Goods. The Customer shall ensure that Goods supplied for ultimate use by non-English speaking end-users shall only be supplied with both the warning fitted to the Goods and the instruction manual translated into the language that will be understood by any such user.  In the event of any conflict between the original English version of such materials and any translation of these documents, the English version shall prevail.
  1. Customer’s sole remedy for Goods that do not conform to the warranty in Paragraph 1 will be to reject such non-conforming Goods within 30 days after such non-conformity or defect is discovered by or notice of such defects is provided to the Customer, and to require Avon, at Avon’s sole discretion and expense, to either repair or replace the non-conforming Goods. To the fullest extent possible, Buyer will provide Avon with access to any available warranty data related to the Goods and any available field-returned Goods.  Buyer will also provide Avon with an opportunity to participate in any root cause analysis performed by Buyer concerning the Goods.
  1. Prior to initiating the return of any Goods, for any reason, Avon Customer Service must be contacted in advance for authorization. Avon will provide the Customer with a return Authorization number which must be clearly marked on the shipping containers.  Avon reserves the right to level a returns charge should the stated process not be followed or the Goods are not returned within the Warranty Period. 
  1. All Goods are inspected by Avon prior to despatch and should be examined by the Customer immediately upon receipt. The carton or packing crate should be examined for any signs of damage and the delivery note endorsed accordingly.  If inspection is not possible at this stage, the Goods should be signed for as “unexamined”.  The Goods must then be unpacked with minimum delay and, after inspection for damage a functional test, if applicable, should be performed by switching on the Goods with a fully charged Battery.  Should damage in transit be suspected, the original packing materials should be retained to be returned with the Goods.  If the Goods have been damaged in transit, please notify Avon Customer Service as stated in paragraph 5 above within seven (7) days of receipt to confirm insurance responsibility during transit.  If Avon was responsible for transit insurance, Avon will initiate any applicable insurance claims and arrange for the return of the Goods to Avon for applicable repair or replacement.
  1. The following additional conditions of warranty apply: (a) The Goods have been supplied directly by Avon or an Avon authorized distributor, representative, or other selling mechanism authorized by Avon; (b) the Goods have been serviced by Avon authorized service personnel; (c) the decision by Avon on the cause of the failure and on the value and form of any applicable allowances or remedies are accepted by the Customer; (d) the right of access to Goods for the purpose of checking operating conditions is granted to any representative of Avon where Avon may so require; and (e) the Goods are withdrawn from service as soon as possible after the alleged failure has occurred.
  1. Avon reserves the right, on giving prior notice to the Customer through any reasonable means, to make any changes to the specification of the Goods which are required to confirm to any applicable safety or other statutory requirements and which do not materially affect their quality or performance.
  1. Avon shall not be liable in any event for any loss of anticipated revenue or savings, loss of profits, loss of business opportunities, loss of goodwill or damage to reputation or any indirect, special or consequential loss or damage, costs, expenses or other such claims for compensation whatsoever. No agreement varying or extending the foregoing warranties, remedies or limitation will be binding upon Avon Protection Systems unless in writing and signed by a duly authorized officer of one of the above listed companies.

EXHIBIT A

AVON PROTECTION SYSTEMS

PRODUCT WARRANTY PERIODS

 

System Description

Supplied Air

Backframe

Textiles/Straps Workmanship

Rubber/Elastomers

Pneumatics

Other Functionality

Electronics

Deltair

15 Years

15 Years

15 Years

15 Years

 

15 Years

Viking Z Seven

15 Years

15 Years

15 Years

15 Years

 

10 Years

Viking DX/DXL (discontinued)

15 Years

15 Years

 

15 Years

 

1 Year

Vanguard, Magnum, Ranger  (discontinued)

Discontinued - no longer covered under warranty

Frontier

3 Years

3 Years

 

3 Years

 

 

ST53 SCBA

15 Years

 15 Years

 15 Years

 15 Years

 Mask 18 Months

 

ST50

 3 Years

3 Years

3 Years

 

 Mast 18 Months

 

nVision Series Thermal Imagers and all thermal imager batteries

 

1 Year

1 Year

 

1 Year

1 Year

Argus Thermal Imagers and accessories 
Mi-TIC E &
Mi-TIC EL

 

 3 Years

 

 

 5 Years Battery

5 Years

Sensor & Focusing Lens 10 Years

Argus Thermal Imagers and accessories
Mi-TIC S &
Mi-TIC 320

 

 5 Years

 

 

 5 Years Battery

5 Years

Sensor & Focusing Lens 10 Years

Avon Thermal Imagers
P-Type and
TT-Type 

 

 2 Years

 

 

 2 Years

 2 Years

argus 4 

 

 2 Years

 

 

 2 Years

 2 Years

Echo Series Products

 

 

 

 

 

1 Year

ARAP

1 Year

1 Year

1 Year

1 Year

 

 

EEBA

1 Year

1 Year

1 Year

1 Year

 

 

Air Source One (AS-1)

3 Years

3 Years

 

3 Years

 

 

Rescuer (RIT, RIC, RIT/RIC)

3 Years

3 Years

 

3 Years

 

 

AtlantAir

5 Years

5 Years

5 Years

5 Years

 

1 Year

Z3000

15 Years

15 Years

15 Years

15 Years

 

 

EEBD (ER-2)

 

15 Years

15 Years

15 Years

 

 

Z3100

15 Years

15 Years

15 Years

15 Years

 

1 Year

PAPR (ST-PAPR or C420)

 

18 Months

18 Months

18 Months

 

18 Months

Avon EZAir

 

18 Months

18 Months

18 Months

 

18 Months

ST53 LD or SD (excludes mask)

3 Years

3 Years

 

3 Years

 

 

Optics/Vision

 

 

 

 

18 Months

 

C50

 

18 Months

18 Months

18 Months

 

 

PC50

 

18 Months

18 Months

18 Months

 

 

HM50

 

18 Months

18 Months

18 Months

 

 

FM54, FM53, FM50, FM51

 

18 Months

18 Months

18 Months

 

 

Flexible APR

 

18 Months

18 Months

18 Months

 

 

FM12

 

18 Months

18 Months

18 Months

 

 

Hoods, NH15 (in storage)

 

18 Months

18 Months

18 Months

 

 

FM53 Hood (in storage)

 

18 Months

18 Months

18 Months

 

 

Tactical Hood (in storage)

 

18 Months

18 Months

18 Months

 

 

MCM100 Diving Rebreather

 2 Years

2 Years

 2 Years

 2 Years

 

 2 Years

MDC150 Dive Computer

 

 2 Years

 2 Years

 

 2 Years

 2 Years

Filter Canisters

 

 

 

 

18 Months

 

Communications

 

 

 

 

 

18 Months

Carriers (soft goods)

 

18 Months

 

 

 

 

Rechargeable Batteries

 

 

 

 

 

90 Days

Consumables - COTS Batteries

 

 

 

 

 

None

Battery Chargers

 

 

 

 

 

1 Year

Hard Case

 

 

 

 

1 Year

 

Hydration - Camelback

 

 

 

 

1 Year

 

Water Bottles

 

 

 

 

1 Year

 

Canteen Caps

 

 

 

 

1 Year

 

Cylinders
(aluminum or composite)

 

 

 

15 Years

 

 

Polyurethane Tanks

 

1 Year

1 Year

 

 

 

Nitrile Tanks

 

1 Year

1 Year

 

 

 

Berm Liners

 

1 Year

1 Year

 

 

 

Rubber Components

 

1 Year

1 Year

 

 

 

Mask Dryers

 

 

 

 

1 Year

 

General spares

 

 

 

 

1 Year

 

Special Equipment and items not listed above

1 Year

1 Year

1 Year

1 Year

1 Year

1 Year

 

NOTES:

  • The Warranty Period can be extended for some products through the purchase of an extended warranty. Under such circumstances, the Warranty Period will be as stated on the applicable Contract.
  • Products that have been repaired or replaced under warranty shall be re-warranted to the end of the original Warranty Period of the Goods or three (3) months, whichever is longer.
  • SCBA Lifetime = 15 Years (Current year plus two NFPA regulatory cycles)
  • All models previous to Viking DX/DL or more than 15 years old are outside any warranty periods
  • Disposable single use CBRN product lifetime in storage is 5 year
  • Products which have been sold under or are labeled with Avon International Safety Instruments, Inc. are also subject to these Warranty Periods and conditions

Modal Acoustic Emission Position

M50
The Military's Choice
Air Purifying Respirator


M53
The All Mission Mask
Air Purifying Respirator
PC50
Entry Level, Non-CBRN Solution
Air Purifying Respirator
C50
The All Challenge Mask
Air Purifying Respirator
FM50
The First Choice for Defence
Air Purifying Respirator
FM51
The Combat Vehicle Mask
Air Purifying Respirator
FM53
The Multiple Mission Mask
Air Purifying Respirator

FM54
Single Mask, Multiple Flexibility
Air Purifying Respirator


ST53
Versatile Protection for Tactical Operations
Self Contained Breathing Apparatus
ST53SD
Versatile Protection for Tactical Operations
CBRN Protection
AVON EZAIR
Breath Assist Powered Unit
Breath Assist System
CS-PAPR
Combination System PAPR
PAPR
MP-PAPR
Multi-Position Powered APR
PAPR
HMK150
The Integrated Riot Control System
Personal Protective Equipment
FM12
Tried and Trusted
Air Purifying Respirator


  NH15
Compact Escape Hood
Escape Device
NH15 COMBO
Immediate Compact Protection
Escape Device
MCM100
Multi-Role Rebreather
Rebreather
MDC150
Advanced Platform
Dive Computer
DELTAIR
The New Symbol of Respiratory Protection
Self Contained Breathing Apparatus
VIKING Z SEVEN
Advanced Fire Fighting Protection
Self Contained Breathing Apparatus
P-TYPE
Modular Surveillance
Thermal Imaging Camera
TT-TYPE
Multi-Role Search
Thermal Imaging Camera
Mi-TIC E
Lowest Total Cost of Ownership
Firefighter Thermal Imaging Camera


  Mi-TIC E L
Large Screen
Firefighter Thermal Imaging Camera
Mi-TIC 320
Smallest Full Feature
Firefighter Thermal Imaging Camera
Mi-TIC S
Best-in-Class Feature Set
Firefighter Thermal Imaging Camera