Support
Avon Protection has a legacy of innovation and reliability, and a mission to ensure that those who protect can operate with confidence, resilience, and return home safely.
Through our products, Avon Protection can give people the best chance to remain protected in challenging environments but it’s maintenance for optimal performance and knowing how to use them correctly which can be mission critical.
With AVONPLUS, focus is on protection beyond the product for confidence in trusted protection.
TRAINING
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- ■ Training programs for compliance and confidence.
- ■ Programs to suit your needs and experience.
- ■ Feel equipped to protect yourself and others.
- ■ In-field or online programs.
SERVICE
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- ■ Service plans to maximize equipment efficiency.
- ■ Confidence health checks.
- ■ Specialist maintenance and repair service.
- ■ A Service Schedule to suit you.
- ■ Product compliance to local standards.
SUPPORT
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- ■ Online support hub for fast answers.
- ■ Expert guidance and technical insight.
- ■ Email and website support.
TRAINING
The effectiveness of PPE depends not only on its design but also on the knowledge and confidence of those who use it. That’s why we offer a comprehensive suite of training programs delivered by experts, to meet your unique operational demands and the compliance requirements of your team.
View our Training Programs:
SERVICE
The performance of your respiratory products is critical to both safety and operational success. That’s why the experts within our Service Team deliver plans and service schedules dedicated to ensuring every product you depend on continues to deliver at the highest standard.
View our Service Offerings:
SUPPORT
Reliable support is just as important as your protective equipment itself. Our dedicated team and online helpdesk are here to assist you every step of the way. Whether you’re exploring our product range or seeking technical expertise, you’ll find the resources you need with Avon Protection. More than just assistance, our support offering acts as an extension of your team; a trusted partner committed to your safety, compliance, and success.
HELPDESK SUPPORT
Our online helpdesk is your first stop for answers. Covering a wide range of topics, it provides quick access to solutions for commonly asked questions. If your query is more technical or specific, our team is ready to step in and provide tailored guidance.
CUSTOMER SERVICE
Our Customer Service team is always on-hand to support you. From compliance queries to technical troubleshooting or warranty concerns, a knowledgeable member of our team will guide you to the information you need to ensure you can focus on what matters most.
YOUTUBE SUPPORT
For visual learners, our YouTube hub offers practical, easy-to-follow content. From how-to guides on sizing, fitting, and usage to answers for frequently asked questions, our video library is constantly expanding to meet your needs. Be sure to check back regularly for new updates.
GLOBAL SERVICE CENTRES
Avon Protection operates dedicated service centres at our sites in the UK and US, and we are also supported by a network of >10 service centres worldwide. Whether you need OEM-certified servicing or local capability managed by experienced experts, each Centre and Partner is equipped with the latest diagnostic and maintenance equipment as well as follows stringent processes and is regularly audited and trained by Avon Protection to ensure that the Service Partners continue to meet the needs our customers and maintain the highest level of capability to service Avon Protection products. All Avon Protection sites operate under ISO-certified quality systems.
THE TEAM BEHIND TRAINING AND SERVICE
Our AVONPLUS team is a global network of highly skilled professionals ensuring responsive support wherever you operate. This team includes field support technicians, training managers, and service managers with extensive backgrounds in defence and law enforcement.
Christopher (Chris) Dushane
Americas Training Manager (U.S. Training Coordinator)
Chris Dushane serves as the Americas Training Manager for respiratory protection products at Avon Protection, where he has dedicated nearly two decades to advancing safety and excellence. Chris brings unparalleled expertise in ensuring compliance, operational readiness, and the highest standards of product use for military personnel and first responders. Specializing in technician and instructor training across the Americas, Chris is recognized for his ability to translate complex technical knowledge into practical, mission-ready skills. His passion lies in empowering people with the tools and confidence they need to stay protected. Success for Chris means every individual is equipped to return home safely at the end of the day.
Michael (Mick) Etherington
Technical Support Specialist
Mick joined Avon Protection in January 2024, where he drives customer technical support and product documentation. His expertise is built on 31 years in the Royal Air Force as an aircraft engineer and a further 10 years in the industry including over a decade as an aerial delivery SME specializing in Operational Test & Evaluation. During his time in the military, he worked on programs overseas with the U.S. DoD and Afghan Air Force. Mick’s career reflects unmatched technical mastery, international collaboration, and a proven ability to turn complex challenges into practical solutions.
Eric Fauble
Electromechanical Field Support Technician
Eric Fauble serves as the Americas Service Centre & Field Support Technician at Avon Protection, specializing in product service, repair, and technical support. Eric brings expertise in ensuring compliance, operational readiness, and the highest standards of product use for military personnel and first responders. He has dedicated a decade to advancing safety and excellence, and his passion lies in ensuring product compliance and readiness for the customer, giving them the confidence they need to stay protected.
Robin Hughes
EMEA Training Manager
Robin Hughes is the EMEA Training Manager for respiratory protection at Avon Protection. With a distinguished background in the British Army, he honed expertise in operational delivery, capability development, and team readiness. Robin specializes in designing and leading high‑impact training programmes that elevate performance across diverse teams. From managing complex multi‑site training pipelines to crafting development plans that accelerate promotion rates, he delivers measurable results that transform both individuals and organisations—ensuring training is not just completed but truly embedded. Robin delivers EMEA‑wide training that equips teams to be confident and capable.
Kev Robey
EMEA Service Manager
is Avon Protection’s EMEA Service Manager. Since joining the company in 2023, he has played a pivotal role in developing, enhancing, and delivering the robust service capabilities the organisation offers today. Before entering the industry, Kev built a distinguished 23‑year career in the British Army. His military background brings deep expertise in training delivery, product servicing, technical support, compliance, operational readiness, customer service, and project management. This extensive experience underpins his commitment to ensuring Avon Protection’s customers receive exceptional technical support and world‑class service.
Justin Solis
U.S. Service & T&E Technician
Justin Solis is Avon Protection's T&E Technician and Repair Technician based in the Americas. For over seven years, he has been a driving force behind respiratory service excellence, ensuring that every piece of equipment customers evaluate or rely upon is maintained to the highest standard. His technical expertise spans the full product range, and he continually expands his knowledge to deliver unmatched support and reliability. Beyond his technical skill, Justin is passionate about customer engagement and values feedback to enhance the customer experience—giving users confidence in their safety and satisfaction.
AVON UNIVERSITY
Avon University is designed to give teams online, instant access to essential resources and expert-led training. It is ideal for teams working remotely or across multiple locations, offering crafted modules that enhance field capability and product knowledge:
- ■ User Instructions & Maintenance Manuals
- ■ Comprehensive training content
- ■ Helpdesk support
- ■ Invite-only webinars
- ■ Digital certificate for proof of completion
